Pina Excavating (“Pina Excavating,” “we,” “us,” or “our”), located at 3721 Feather River Blvd, Olivehurst, CA 95961, respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you.

This Policy applies to information collected through our website, contact and estimate forms, telephone communications, text messages, email communications, and interactions relating to our excavation and construction services.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Contact Information

When you contact us or request an estimate, we may collect your:

  • Name
  • Email address
  • Telephone number
  • Mailing or property address
  • Preferred method of contact

Project Information

When you request excavation or related services, we may collect:

  • Project location
  • Property and site details
  • Requested services
  • Photographs or videos of the property
  • Access instructions
  • Project plans and specifications
  • Information about property conditions
  • Communications concerning estimates, scheduling, and completed work

Transaction Information

If you hire us, we may collect information concerning estimates, contracts, invoices, deposits, payments, and transaction history.

Payment-card information may be processed directly by a third-party payment processor. We may not receive or retain complete payment-card numbers.

Website and Device Information

When you visit our website, we or our service providers may automatically collect:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages viewed
  • Date and time of visits
  • Approximate geographic location
  • Website interactions
  • Cookie and advertising identifiers

Communications

We may retain emails, contact-form submissions, text messages, and other communications sent to or received from you.

2. Sources of Information

We may collect personal information:

  • Directly from you
  • Automatically through our website
  • From customers, property owners, contractors, or authorized representatives
  • From advertising and analytics providers
  • From publicly available records
  • From service providers assisting with our business operations

3. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and estimate requests
  • Evaluate proposed projects
  • Prepare and provide estimates
  • Schedule and perform services
  • Communicate about project status
  • Process payments and maintain transaction records
  • Deliver materials or equipment to a project site
  • Provide customer support
  • Maintain and improve our website
  • Measure website and advertising performance
  • Detect fraud, misuse, and security incidents
  • Maintain business and accounting records
  • Enforce agreements and protect our legal rights
  • Comply with legal, licensing, insurance, and regulatory obligations
  • Send marketing communications when permitted by law

We will not use your personal information for purposes that are materially different from those described in this Policy without providing appropriate notice.

4. Phone Calls, Email, and Text Messages

If you provide your telephone number or email address, we may use it to respond to your inquiry, provide an estimate, coordinate services, send project updates, and communicate about your customer relationship.

If you consent to receive promotional text messages, consent is not a condition of purchasing services. Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may reply HELP for assistance.

Opting out of marketing messages will not prevent us from sending necessary communications about an active estimate, contract, payment, or project.

We do not sell or provide mobile telephone numbers or text-message consent information to third parties for their independent marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, and similar technologies. These technologies help us:

  • Keep the website operating properly
  • Remember website preferences
  • Understand how visitors use the website
  • Measure traffic and advertising performance
  • Detect technical or security problems
  • Deliver or measure relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

Our website may use services such as Google Analytics, Google Ads, or Meta advertising tools. These providers may collect information about your website activity and combine it with information collected from other websites or services, subject to their own privacy policies.

You may learn about Google Analytics controls through the Google Analytics Opt-out Browser Add-on.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may provide information to companies that perform services for us, including:

  • Website hosting providers
  • Customer relationship management systems
  • Email and telephone providers
  • Payment processors
  • Accounting and bookkeeping providers
  • Analytics and advertising providers
  • Information technology and security providers
  • Data-storage providers

These providers may use personal information only as permitted by their agreements with us and applicable law.

Project Participants

We may disclose project-related information to subcontractors, suppliers, equipment providers, engineers, inspectors, disposal facilities, utility-location providers, and other parties involved in estimating or completing a project.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with a law, subpoena, court order, or governmental request
  • Protect the safety, property, and legal rights of Pina Excavating or others
  • Investigate suspected fraud or unlawful activity
  • Enforce a contract or collect an unpaid balance
  • Respond to an emergency

Business Transactions

Personal information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

7. Sale and Sharing of Personal Information

We do not sell personal information for money.

Some analytics or advertising technologies may constitute “sharing” of personal information for cross-context behavioral advertising under California law, depending on how those technologies are configured and whether the California Consumer Privacy Act applies to our business.

Where legally required, you may request to opt out of the sale or sharing of personal information. We will also recognize legally required browser-based opt-out preference signals, including Global Privacy Control, when applicable.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

8. California Privacy Rights

If the California Consumer Privacy Act and California Privacy Rights Act apply to Pina Excavating and your personal information, you may have the right to:

  • Know: Request the categories and specific pieces of personal information collected about you.
  • Access: Receive information about how your personal information is collected, used, and disclosed.
  • Delete: Request deletion of personal information, subject to legal exceptions.
  • Correct: Request correction of inaccurate personal information.
  • Opt Out: Request that we stop selling or sharing personal information.
  • Limit: Request limits on certain uses or disclosures of sensitive personal information, when applicable.
  • Non-Discrimination: Exercise your privacy rights without receiving unlawful discriminatory treatment.

These rights may be subject to exceptions and limitations under applicable law.

To submit a request, contact us using the information in the “Contact Us” section. We may ask you to provide information reasonably necessary to verify your identity and locate your records.

You may use an authorized agent to submit a request. We may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

When required by law, we will confirm receipt of qualifying requests within 10 business days and generally respond within 45 calendar days. We may extend the response period when legally permitted and will notify you of the extension.

California privacy law provides rights to know, delete, correct, opt out of sale or sharing, and receive nondiscriminatory treatment when the law applies. (California Attorney General)

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • Providing estimates and services
  • Maintaining project and transaction records
  • Complying with tax, accounting, licensing, insurance, and legal obligations
  • Resolving disputes
  • Enforcing agreements
  • Protecting our legal rights

Retention periods may vary based on the type of information and our legal obligations.

10. Data Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission, electronic storage system, or security procedure is completely secure. We therefore cannot guarantee the absolute security of your information.

11. Children’s Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

12. Third-Party Websites

Our website may contain links to websites operated by third parties. We do not control and are not responsible for their content, security, or privacy practices. We encourage you to review the privacy policy of every website you visit.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

Changes will apply to information as described in the updated Policy and as permitted by law.

14. Contact Us

For privacy-related questions or to exercise your privacy rights, contact:

Pina Excavating
3721 Feather River Blvd
Olivehurst, CA 95961
Phone: (916) 415-3157
Email: mike@pinaexcavating.com
Website: https://pinaexcavating.com/